Why Do I Keep Getting Logged Out?

Modified on Fri, 19 Apr at 2:09 PM

Oh no! You keep getting logged out of the Offroadin' App - We are so sorry about that! Let's go ahead and get you back into the app to start tracking. 


Here's Why: At Offroadin, we put security at the highest priority. We want to ensure that you and your account are always safe. After a certain number of days of inactivity in the app, our servers remove your access token, and your account will log out. 


How You Know You Are Logged Out: If you open the Offroadin' App and try to view tour trips, OHVs, and accounts, they are all empty. Just so you know, you might have been logged out, but you are still authenticated on the app. 


How to Log Back In: Follow the steps to log back into the app.

1. Navigate to the Account Tab

2. Scroll down to the bottom and click "Log Out"

3. Enter your username and password

4. Click "Log In"



----- 


It's important to note that we are working tirelessly to fix this and keep users logged in for longer without sacrificing account security. Thank you for understanding.  

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article